Grievance Officer
| Name | Sampa Pal |
|---|---|
| Designation | Director and Grievance Officer, InstaDataHelp AI Services Private Limited |
| sampa@instadatahelp.com (or info@instadatahelp.com) | |
| Telephone | +91 73383 27447 · +91 99037 26517 (Mon–Fri, 09:30–18:30 IST) |
| InstaPraxis support (WhatsApp) | +91 99724 56379 |
| Postal address | D-9/132, Chitrakoot, Vaishalinagar, Jaipur 302021, Rajasthan, India |
| CIN | U62020RJ2025PTC106526 |
Please write "Grievance" in the subject line, and include your registered email or mobile number so we can find your account.
What you can complain about
- Anything about your personal data: a request for a copy, a correction, erasure, or withdrawal of consent that we have not actioned.
- A scan result you believe is wrong or misleading, or a report that will not open.
- The conduct of a doctor or clinic on the platform, or a consultation that did not happen as booked.
- A payment problem, a refund, or a charge you do not recognise.
- Content on the platform that you consider unlawful, or a security vulnerability you have found.
How long it takes
| Stage | Timeline |
|---|---|
| Acknowledgement of your complaint | Within 24 hours |
| Resolution of a general grievance | Within 15 days |
| Response to a data-protection request (copy, correction, erasure) | Within 30 days |
| Removal of unlawful content once notified | Within 36 hours, as the IT Rules require |
If we do not resolve it
- Personal data — you may complain to the Data Protection Board of India under the Digital Personal Data Protection Act, 2023, after raising it with us first.
- Consumer issues — the National Consumer Helpline (1915) and the consumer commissions under the Consumer Protection Act, 2019.
- A doctor's professional conduct — the State Medical Council with which that doctor is registered, or the National Medical Commission. Each doctor's registration number is shown on their profile and on every prescription they issue.
- A safety concern about an AI function — write to us, and please say which scan, when, and what happened. We log every such report, investigate it, and record the outcome in our post-market surveillance file.
Reporting a safety problem or a side effect
If a screening result led to a decision that harmed someone, or if you believe a result was dangerously wrong, please tell us immediately at sampa@instadatahelp.com with "Safety" in the subject. We treat these ahead of everything else.
In an emergency do not wait for a reply from us. Call 112, or 108 for an
ambulance.